To ensure a smooth and secure experience for your crypto deposits and withdrawals in Exness, please make sure to use only licensed exchanges
Cryptocurrencies are digital currencies secured by cryptography and powered by blockchain technology, a decentralized ledger ensuring secure and immutable transactions. Unlike traditional currencies issued by governments (fiat currencies), cryptocurrencies operate on blockchain, a decentralized ledger that records all transactions across a network of computers.
To terminate your Crypto Account, you can submit a termination request by contacting us via email at info@thecorio.sc or the Support Hub.
Do I need to provide a reason for terminating my Crypto Account?
No. You may terminate your Crypto Contract without providing a reason.
Is there a notice period for terminating my Crypto Account?
Yes. In accordance with the applicable terms, you are required to provide five (5) days' prior written notice of your intention to terminate the Crypto Contract.
How can I provide written notice?
You can contact us via email, or the Support Hub to submit your termination request.
When will my Crypto Contract be terminated?
Your Crypto Contract will be terminated following the required five (5) day notice period, subject to the applicable terms and conditions.
Can the Company terminate my Crypto Contract?
Yes. Under Clause 20.5 of the Client Agreement, either party may terminate the Crypto Contract without providing a reason by giving the other party five (5) days' prior Written Notice.
Transaction hash, or TXID, is a unique identifier for every transaction made on a blockchain. A digital receipt records and tracks each crypto transaction for transparency and security.
Within your crypto wallet, the available crypto methods include Bitcoin, Tether (Ethereum USDT ERC20), Tether (TRON USDT TRC20, and USD Coin. Do note that your Personal Area (PA) must be fully verified to access the crypto wallet.
The Exness crypto wallet in your Personal Area (PA) is like any other external crypto wallet and is essential to transact crypto securely within Exness including Bitcoin, Tether (USDT TRC20/ERC20), and USD coin (USDC ERC20).
External wallets require additional payment account verification to confirm the ownership of your external wallet, including details like your full name, date of birth, contact information, wallet address, and transaction history. To verify, you must raise a payment support request in your Transaction History.